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Refund Policy

Effective Date: March 18, 2025

Thank you for shopping at Momentum Supply Chain. We strive to provide high-quality products and services, and we want you to be completely satisfied with your purchase. However, if you are not satisfied for any reason, we are here to help.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within [insert number of days] days from the date of receipt.

  • The item must be in its original condition, unused, and undamaged, with all tags and packaging intact.

  • If you received a defective or damaged item, please notify us within [insert number of days] days of receiving the product.

Non-refundable items:

  • Custom-made or personalized items

  • Gift cards or digital products

  • Items marked as "final sale" or non-returnable

2. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email our customer service team at [Insert Email Address] or call [Insert Phone Number] with your order number, reason for the return, and a brief description of the issue.

  2. Return Authorization: After receiving your refund request, we will issue a Return Merchandise Authorization (RMA) number and instructions for returning the item.

  3. Return the Item: Once you have received your RMA number, return the item to the address provided. The item must be returned using a trackable shipping service or purchasing shipping insurance to ensure it reaches us safely.

  4. Processing the Refund: Once we receive and inspect the returned item, we will process your refund. Please allow up to [insert number of days] business days for the refund to be credited back to your original payment method.

3. Shipping Costs

  • Return Shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).

  • Original Shipping: Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund amount.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same steps as the refund process. Exchanges are subject to availability, and you may need to pay any price differences or additional shipping costs for the exchange.

5. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Contact us immediately at [Insert Email Address] within [insert number of days] days of receipt with photos of the damaged product.

  • We will either offer a full refund or send you a replacement, depending on your preference and product availability.

6. Late or Missing Refunds

If you haven’t received your refund after the standard processing time:

  1. Check your bank account or credit card statement.

  2. Contact your payment provider to confirm the refund status.

  3. If you still have not received your refund, please contact our customer service team at [Insert Email Address].

7. Cancellation of Orders

Orders can be canceled if the product has not yet been shipped. To cancel an order, contact us immediately at [Insert Email Address] or [Insert Phone Number]. Once the item has been shipped, the refund process will follow as outlined above.

8. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a return or refund, please contact us:

Momentum Supply Chain
[Insert Address]
[Insert Email Address]
[Insert Phone Number]

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